//CREATE A TICKET
url : https://site.io/public/api/support/tickets
request[POST] :
{
  "ticket" : {
    "subject" : "sujet du ticket",
    "reason" : {
      "publicKey" : "34c99d5f29df52199668f81ba198eee36030a28ea4a66a2cd955e35e5cd7f94e"
    },
    "userOrigin" : {
      "publicKey" : "b4a55b8d1bd7154cca1b222cf9fff8d766ac38a4ac29c12a63e295144189e480"
    },
    "message":"premier message"

  }

}

RESPONSE
{
    "id": 13,
    "publicKey": "fe5f3a233621383d05525e5f44a2a3414da9bb84fd8e2eaac531e7e8470badb3",
    "subject": "sujet du ticket",
    "reason": {
        "id": 2,
        "publicKey": "34c99d5f29df52199668f81ba198eee36030a28ea4a66a2cd955e35e5cd7f94e",
        "name": "nouveau nom de ticket",
        "lang": "fr",
        "description": "nouvellle description ticket",
        "active": false,
        "template": {
            "id": 3,
            "publicKey": "060f317600889e21569b928b4e07d3a01e24fda6def0500b49830841f2d011e5",
            "name": "nouveau ticket",
            "customFields": []
        },
        "userGroups": []
    },
    "resolve": false,
    "status": 0,
    "openDate": {
        "date": "2018-03-24 13:45:03.712581",
        "timezone_type": 3,
        "timezone": "UTC"
    },
    "closeDate": null,
    "customFieldsDatas": null,
    "priority": 0,
    "creator": {
        "id": 1,
        "lastname": "ESTEVE-VERMEIL",
        "firstname": "Lorenzo"
    },
    "userOrigin": {
        "id": 1,
        "lastname": "ESTEVE-VERMEIL",
        "firstname": "Lorenzo"
    },
    "usersIntervenants": [],
    "messages": [
        {
            "id": 6,
            "publicKey": "ef37f6e3d1a5da1bc731ed7bb2374a964a9f888d78239f9d8629d4a378e93505",
            "ostDate": {
                "date": "2018-03-24 13:45:03.769537",
                "timezone_type": 3,
                "timezone": "UTC"
            },
            "content": "premier message",
            "fromUser": {},
            "deleted": false
        }
    ]
}

//UPDATE A TICKET
url : https://site.io/public/api/support/tickets
request[PUT] :
{
    "ticket" : {
    "publicKey": "fe5f3a233621383d05525e5f44a2a3414da9bb84fd8e2eaac531e7e8470badb3",
    "subject": "sujet du ticket 2",
    "resolve" : true,
    "status": 99,
    "priority": 10,
    "closeDate": "2018-03-22 15:00:00",
    "customFieldsDatas": {"test":"test"}
    }
}

RESPONSE :
{
    "id": 13,
    "publicKey": "fe5f3a233621383d05525e5f44a2a3414da9bb84fd8e2eaac531e7e8470badb3",
    "subject": "sujet du ticket 2",
    "reason": {
        "id": 2,
        "publicKey": "34c99d5f29df52199668f81ba198eee36030a28ea4a66a2cd955e35e5cd7f94e",
        "name": "nouveau nom de ticket",
        "lang": "fr",
        "description": "nouvellle description ticket",
        "active": false,
        "template": {
            "id": 3,
            "publicKey": "060f317600889e21569b928b4e07d3a01e24fda6def0500b49830841f2d011e5",
            "name": "nouveau ticket",
            "customFields": []
        },
        "userGroups": []
    },
    "resolve": false,
    "status": 99,
    "openDate": {
        "date": "2018-03-24 13:45:03.000000",
        "timezone_type": 3,
        "timezone": "UTC"
    },
    "closeDate": {
        "date": "2018-03-22 15:00:00.000000",
        "timezone_type": 3,
        "timezone": "UTC"
    },
    "customFieldsDatas": {
        "test": "test"
    },
    "priority": 10,
    "creator": {
        "id": 1,
        "lastname": "ESTEVE-VERMEIL",
        "firstname": "Lorenzo"
    },
    "userOrigin": {
        "id": 1,
        "lastname": "ESTEVE-VERMEIL",
        "firstname": "Lorenzo"
    },
    "usersIntervenants": [],
    "messages": [
        {
            "id": 6,
            "publicKey": "ef37f6e3d1a5da1bc731ed7bb2374a964a9f888d78239f9d8629d4a378e93505",
            "ostDate": {
                "date": "2018-03-24 13:45:03.000000",
                "timezone_type": 3,
                "timezone": "UTC"
            },
            "content": "premier message",
            "fromUser": {},
            "deleted": false
        }
    ]
}



//VIEW A TICKET
url : https://site.io/public/api/support/tickets
request[VIEW] :
{
    "ticket" : {
        "publicKey": "fe5f3a233621383d05525e5f44a2a3414da9bb84fd8e2eaac531e7e8470badb3"
    }
}

RESPONSE

{
    "id": 13,
    "publicKey": "fe5f3a233621383d05525e5f44a2a3414da9bb84fd8e2eaac531e7e8470badb3",
    "subject": "sujet du ticket",
    "reason": {
        "id": 2,
        "publicKey": "34c99d5f29df52199668f81ba198eee36030a28ea4a66a2cd955e35e5cd7f94e",
        "name": "nouveau nom de ticket",
        "lang": "fr",
        "description": "nouvellle description ticket",
        "active": false,
        "template": {
            "id": 3,
            "publicKey": "060f317600889e21569b928b4e07d3a01e24fda6def0500b49830841f2d011e5",
            "name": "nouveau ticket",
            "customFields": []
        },
        "userGroups": []
    },
    "resolve": false,
    "status": 0,
    "openDate": {
        "date": "2018-03-24 13:45:03.000000",
        "timezone_type": 3,
        "timezone": "UTC"
    },
    "closeDate": null,
    "customFieldsDatas": null,
    "priority": 0,
    "creator": {
        "id": 1,
        "lastname": "ESTEVE-VERMEIL",
        "firstname": "Lorenzo"
    },
    "userOrigin": {
        "id": 1,
        "lastname": "ESTEVE-VERMEIL",
        "firstname": "Lorenzo"
    },
    "usersIntervenants": [],
    "messages": [
        {
            "id": 6,
            "publicKey": "ef37f6e3d1a5da1bc731ed7bb2374a964a9f888d78239f9d8629d4a378e93505",
            "ostDate": {
                "date": "2018-03-24 13:45:03.000000",
                "timezone_type": 3,
                "timezone": "UTC"
            },
            "content": "premier message",
            "fromUser": {},
            "deleted": false
        }
    ]
}

//VIEW ALL
//sans paramètres, retourne un tableau de ticket


//TRANSFERT A TICKET TO AN INTERVENANT
//use add intervenant
url : https://site.io/public/api/support/tickets/intervenants
request[POST]

cf autre fichier de documentation


//CLOSE A TICKET
url : https://site.io/public/api/support/tickets
request[DELETE] :
{
    "ticket" : {
        "publicKey": "fe5f3a233621383d05525e5f44a2a3414da9bb84fd8e2eaac531e7e8470badb3",
        "resolve" : "true",
        "comment" : "message final de résolution"
    }
}

RESPONSE

{
    "id": 13,
    "publicKey": "fe5f3a233621383d05525e5f44a2a3414da9bb84fd8e2eaac531e7e8470badb3",
    "subject": "sujet du ticket 2",
    "reason": {
        "id": 2,
        "publicKey": "34c99d5f29df52199668f81ba198eee36030a28ea4a66a2cd955e35e5cd7f94e",
        "name": "nouveau nom de ticket",
        "lang": "fr",
        "description": "nouvellle description ticket",
        "active": false,
        "template": {
            "id": 3,
            "publicKey": "060f317600889e21569b928b4e07d3a01e24fda6def0500b49830841f2d011e5",
            "name": "nouveau ticket",
            "customFields": []
        },
        "userGroups": []
    },
    "status": 99,
    "resolve": true,
    "openDate": {
        "date": "2018-03-24 13:45:03.000000",
        "timezone_type": 3,
        "timezone": "UTC"
    },
    "closeDate": {
        "date": "2018-03-24 14:20:00.009507",
        "timezone_type": 3,
        "timezone": "UTC"
    },
    "customFieldsDatas": {
        "test": "test"
    },
    "priority": 10,
    "creator": {
        "id": 1,
        "lastname": "ESTEVE-VERMEIL",
        "firstname": "Lorenzo"
    },
    "userOrigin": {
        "id": 1,
        "lastname": "ESTEVE-VERMEIL",
        "firstname": "Lorenzo"
    },
    "usersIntervenants": [
        {
            "id": 8,
            "publicKey": "638d88b4c0493c2a9a4523d8110caaea11a0c3ddab635810b6adab36890b993d",
            "user": {
                "id": 1,
                "lastname": "ESTEVE-VERMEIL",
                "firstname": "Lorenzo"
            },
            "addedBy": {
                "id": 1,
                "lastname": "ESTEVE-VERMEIL",
                "firstname": "Lorenzo"
            },
            "active": true
        }
    ],
    "messages": [
        {
            "id": 6,
            "publicKey": "ef37f6e3d1a5da1bc731ed7bb2374a964a9f888d78239f9d8629d4a378e93505",
            "ostDate": {
                "date": "2018-03-24 13:45:03.000000",
                "timezone_type": 3,
                "timezone": "UTC"
            },
            "content": "premier message",
            "fromUser": {},
            "deleted": false
        },
        {
            "id": 7,
            "publicKey": "ce571927c056c4985034f9d38cb521d5470d6ea1f1b7f33d0e20a6206aaa7cd2",
            "ostDate": {
                "date": "2018-03-24 14:17:46.000000",
                "timezone_type": 3,
                "timezone": "UTC"
            },
            "content": "message final de résolution",
            "fromUser": {},
            "deleted": false
        },
        {
            "id": 8,
            "publicKey": "5ced32d87ae033af0e5b2bee8512c18443d69012e81500b0b64d14b5109559a2",
            "ostDate": {
                "date": "2018-03-24 14:19:59.995639",
                "timezone_type": 3,
                "timezone": "UTC"
            },
            "content": "message final de résolution",
            "fromUser": {},
            "deleted": false
        }
    ]
}